The Chemex Pot Home Starter Pack comes with:
- 800ml Chemex Pot
- Stainless Steel Filter
- Handheld Coffee Grinder
or 4 payments of $24.99 with Afterpay
Don Massimo knows that coffee is best enjoyed at home – whether it’s by yourself or with your friends. Coffee helps make the day. Our Chemex Pot Home Packs come with everything you need to meet your coffee needs!
The Chemex Pot Home Starter Pack comes with:
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FREE Carbon Neutral Standard Delivery
Express Flat Rate: $7
New Zealand Shipping Rate: $13
Where do your products ship from?
All our products are shipped from our warehouse here in Perth - unlike our competitors we don't drop ship or go through a distributor to do our shipping, we hold physical inventory which means we quality check our products before we send them out so when we send you an order, we are sending it from our warehouse to you.
What are your processing times?
We aim to have your product shipped by the next business day but sometimes there may be a delay of an additional day due to the volume of orders we receive. Therefore standard processing times are 1 - 2 business days.
Please double check all personal and postage details (phone number, correct email, door number, etc) when completing your order. We do not take responsibility for stolen or missing packages.
Can I track my order?
Absolutely! We include tracking information for every order. You will receive a tracking number with your shipping notification.
Please note that tracking information may not be available for a few days, so don't worry if you don't see anything right away! We recommend waiting 3-5 days before checking. If you do not see anything after 5 days please contact us.
If there is an issue/I have a question
If you haven't received your order or your order status is showing as delivered, please get in contact with us through the I'M PLASTIC FREE marketplace.
Please read through the contents of this page carefully and be sure you understand our policies clearly before completing your purchase. If you have any questions feel free to contact us directly.
Online Return Policy
If you are not completely satisfied with your full price purchase, please contact us directly to discuss at email@example.com. Sometimes this satisfaction comes from a misunderstanding of how to use the product for which we will try to help you understand. If this does not fall into this category, then it is at our discretion to accept a return and subsequent exchange/refund however we are always willing to work with our customers to ensure the highest level of satisfaction.
All sale and discount code items are final sale and are ineligible for return (i.e. if you use a discount code, if the item has been reduced in price by us etc).
To be eligible for a refund on your returned item, the product must be in the same condition that you received it, including all original accessories AND must not be used.
Coffee that has been purchased from our online store or through any other means is not eligible for a refund or return.
To start your return:
Please contact us through the I'M PLASTIC FREE marketplace if you have any questions. Once we have confirmed you are eligible for a refund we will inform you of what you need to do.
Please ship your item back to us within 7 days of the delivery date. We will not accept returns beyond this time! You will be responsible for shipping your item(s) back to us, and return shipping costs cannot be refunded.
Please double check postage details when returning your order. We strongly recommend using a trackable service and uploading the tracking information in our returns portal. We do not take responsibility for stolen or missing packages and therefore cannot accept these for any purposes..
I received the wrong item / damaged item:
Once your return is received, you will be notified that we have received your returned product in acceptable condition. Should there be an issue with the items that we send back we will contact you directly to gather further information from you.
If this is the case, then we will process your refund within 7 business days of receipt and a credit will automatically be applied to your original method of payment. Please allow up to 15 days for refunds to reflect on your account.
We have the right to deny credit if the merchandise returned does not meet our return policy requirements or if the items are not able to be resold.
In the instance that you wish to make an exchange, please contact us directly to discuss. Our policy doesn't provide for exchanges in the instance of change of mind however every situation is unique. Please make sure you check what is in your cart before completing your transaction and make sure you have the right products.
Any customers that purchase goods from Don Massimo Coffee under a Wholesale agreement are only entitled to refunds, returns or exchanges in the instance that the goods are damaged or by any other circumstance covered under Australian Consumer Law. Having said that, we will work with our Wholesale customers to ensure that any issues are fixed.