Shipping:
* Please note some delays in shipping times at present due to COVID 19 *
We've teamed up with Sendle an Australian based company to offer carbon neutral delivery completely free, meaning you get your goodies quicker and help save the planet at the same time. Where Sendle doesn’t operate we rely on our friends at Australia Post.
Tracking: If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders may not have tracking numbers.
Shipping Rates:
AUSTRALIA
FREE Carbon Neutral Standard Delivery
Express Flat Rate: $7
Local pick-up is NOT available
INTERNATIONAL
New Zealand Shipping Rate: $13
FREE SHIPPING WORLDWIDE on orders over $100
Duties & Taxes:
Conscious Body Co is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government. Since these duties & Taxes differ between different countries and states we are unable to provide an estimated cost. For further information you will have to contact your local customs office. Shipping fees and taxes will not be refunded for packages that are refused due to duties.
Incorrect postage details or non-collection
If an order is returned to us due to the incorrect delivery address being entered, or for any other fault made by the purchaser, any re-delivery fees will need to be paid before we re-send the order. Human error happens, however we cannot and will not cover for this.
Please note the original postage costs will not be refunded & the FULL amount of return postage costs will be at the buyer’s expense (this amount may be higher than the flat rate postage cost originally charged). If a refund is required, a 10% restocking fee will be deducted from the refund amount.
If you require any other information please feel free to contact us through the I'm Plastic Free marketplace.
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