Carbon Neutral Delivery, Handmade, Made in Australia, Plastic Free, Vegan
Australian Made, Choose Cruelty Free, Orangutan Alliance
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We use Australia Post general post so please allow at least 7 days service departing from Darwin. This can vary from state to state depending on how much coffee the Postie has consumed!
We operate business hours Monday to Friday and are closed on public holidays. Orders received over weekends are packed and posted the next business day.
We wrap our orders as eco-friendly as possible and use post-consumer & recycled paper. We are always on the look out for eco-friendly packaging so please share your tips and drop us an email!
We charge a flat rate of $10 and for orders over $70 there is no freight charge.
Cancellation / Return / Exchange Policy
We want you to be satisfied with the products that you purchase from Viva La Body. We ask that you check the quantity and quality of your purchased products upon delivery and if any products are faulty or incorrectly supplied that you notify us within 7 days of receipt. Failing to do so within 7 days may result in a rejection of your claim. Please note that we do not accept returns for change of mind. Unfortunately, we do not refund or exchange opened or used products.
Please note that because our products are handmade and 100% natural, individual batches may vary slightly in texture or smell. This in no way affects their quality and cannot be the reason alone for a return request.
If for some reason you are not satisfied with your purchase please contact us through the I'M PLASTIC FREE Marketplace to discuss details and organise an approval to return. Any returned items will be at your expense.