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Shipping Policy

Shipping:

* Please note some delays in shipping times at present due to COVID 19 *

Shipping World Wide - 3 - 7 Business Days

Tracking: If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders may not have tracking numbers.

Shipping Rates:

AUSTRALIA

FREE Carbon Neutral Standard Delivery

Express Flat Rate: $7

Local pick-up is NOT available


INTERNATIONAL

New Zealand Shipping Rate: $13

FREE SHIPPING WORLDWIDE on orders over $50


Duties & Taxes:

Nakie is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government. Since these duties & Taxes differ between different countries and states we are unable to provide an estimated cost. For further information you will have to contact your local customs office. Shipping fees and taxes will not be refunded for packages that are refused due to duties.

If you require any other information please feel free to contact us through the I'm Plastic Free marketplace.


Refund Policy

Refund or Exchange - Money Back Guarantee

If you are not happy with your new product we are happy for you to return it within 30 days of your purchase. We will offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Once your item is returned, we will send you an email to notify you that we have received your returned item and we will process your refund of exchange with 24 hours.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through the I'm Plastic Free marketplace.

You will be responsible for paying for your own shipping costs for returning your item.

Please post your product back to PO BOX 3313 Victoria Point West 4165

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